PROFESSIONAL EXPERIENCE:

Construction Project Manager

AT&T Construction and Engineering – Austin Market

•          Manages teams of technicians responsible for day-to-day construction or digital electronics activities such as the installation, turn-up and maintenance, placing, splicing, rearrangement, and/or removal of Outside Plant (OSP) including digital facilities.

•          Plans and assigns work to technicians. Reviews technician performance and provides feedback and coaching to technicians designed to address performance issues. Conducts safety and quality inspections to ensure high quality and safe performance by technicians

•          Manage the overall relationship with my assigned technicians and vendor workforce in terms of cost, quality and delivery of service

•          Manage program goals, scope, schedules, budget, contracts and vendor resources to ensure timelines and production costs are aligned across multiple markets. Implement and manage QA/QC, and other action items. Report production and quality metrics with informative analysis on daily, weekly and monthly basis.

•          Manage project budgets, installation schedules, production and contractor resource assignment and track contractor performance including billing against budget and contract. Support progress reporting, invoice approval and material handling with contractors, prioritize and multitask projects and see them through to completion, as individual and team contributor.

•          Coordinate all inventory reconciliations and audits and is responsible for ordering and stocking materials needed for installs and repairs.  quality management, process design, methods/procedures and network standards as well as providing training/coaching

Vendor Project Manager

AT&T Construction and Engineering – Austin Market

•          Manage the overall relationship with my assigned technicians and vendor workforce in terms of cost, quality and delivery of service

•          Manage program goals, scope, schedules, budget, contracts and vendor resources to ensure timelines and production costs are aligned across multiple markets. Implement and manage QA/QC, and other action items. Report production and quality metrics with informative analysis on daily, weekly and monthly basis.

•          Manage project budgets, installation schedules, production and contractor resource assignment and track contractor performance including billing against budget and contract. Support progress reporting, invoice approval and material handling with contractors, prioritize and multitask projects and see them through to completion, as individual and team contributor.

•          Manage the overall performance of operations vendor workforce in terms of quality, cost and delivery of service. Ensure all aspects of vendor Service Level Agreements are consistently met and lead regular business reviews and any vendor relationship management activities.

•          Track project budgets, including supporting schedules for construction, change orders, payments, and tools

•          Coordinate all inventory reconciliations and audits and is responsible for ordering and stocking materials needed for installs and repairs.  quality management, process design, methods/procedures and network standards as well as providing training/coaching

 

 

 

Digital Life Network Process & Quality Manager

AT&T Emerging Devices Digital Life Executive Operations – Dallas

·   Service VP and executive staff to facilitate complex technical network support for programs/initiatives for network data standards/integrity, quality management, process design, methods/procedures and network standards as well as providing training/coaching for implementation of network initiatives

·   Manage project, installation schedules, production and resource assignment and track contractor performance including billing against budget and contract. Support progress reporting, invoice approval and material handling with the contractors

·   Prioritize and multitask projects and see them through to completion, as individual and team contributor

·   Partner with subject matter experts in the development of new procedures, job aids, training tools and evaluation checklists for improved technician performance.

·   Conduct ongoing training needs analysis and assessments through focus group surveys, partnership with product development. Utilize data to improve training and field operations performance and overall quality of Digital Life.

AT&T Digital Life Technician Training Manager and Recruiting Coordinator

Carter Brothers LLC (Contracted to) AT&T Digital Life - Multiple Carter Brothers Markets

·   Responsible for delivering strategic training and educational programs tailored for field Technicians.

·   Managed and coordinated with Trainers to develop training materials to achieve performance improvement and internal customer satisfaction

·   Conduct ongoing training needs analysis and assessments through focus group surveys, partnership with product development. Utilize data to improve training performance and overall quality of training programs.

·   Partnered with subject matter experts in the development of new procedures, job aids, training tools and evaluation checklists for improved technician performance.

·   Oversee execution of staffing services; ensure that quality and quantity standards are achieved

·   Support client with recruiting processes including scheduling interviews, organizing candidate travel arrangements, hosting candidates on campus, reserving conference rooms and liaising with candidates, leaders and their administrative partners

Senior Tactical Systems Technician

L-3 Global Security & Engineering Solutions - Middle East - Iraq, Afghanistan, Qatar, UAE, Kuwait, Bahrain, Kyrgyzstan and Oman

·   Responsible for supporting the Intelligence, Surveillance and Reconnaissance (ISR) systems , also installation and training on a wide range of tactical and permanent systems supporting ground-based security sensors and systems

·   Worked with systems such as: Access control, CCTV, Infrared Sensors, Fiber optic cable and fiber optic lines of detection, Ground-Based Radars, Thermal Imaging Systems, Solar, wind and fossil fueled generators, RF Links and Communications, including Microwave , (TASS) Tactical Automated Security System sensors, (CCDE) Command Control and Display Equipment including the TASS Annunciator.

·   Supported and at times led the installation, inspection, adjustments, reconfiguration, and introduction of new or advanced technology, update, testing, and other related technical support for these systems by providing on-site technical assistance

·   Install, maintain, and repair communications equipment, Close Circuit Television Cameras (CCTV), alarm systems, imminent danger notification systems, intrusion systems, and access control systems

·   Worked closely with military personnel on security system issues and provided technical expertise for the security systems installed

 

 

 

 

Team Leader Electro-Optical Systems Operator BETSSE

ManTech Telecommunications Information Systems - Iraq

·   Knowledge of the fundamentals of Imagery Intelligence (IMINT), Electronic Intelligence (ELINT), Human Intelligence (HUMINT) and support, maintain and document software functionality

·   Performed routine system maintenance on hardware system components and when needed removed, replaced, configured system components

·   Developed test plans, prepare test environment, test scenarios, test scripts collaboratively coordinated static testing of program solutions and secured QA environments also was responsible for delivering iterative test results/progress to project manager

·   Experienced in the use of hardware and software to perform diagnostic test and the reading of electronic circuit schematics, repairing printed circuit boards

SUMMARY OF TRAINING AND CERTIFICATIONS:

·   Currently working on PMP Certification

·   Dallas Baptist University (Business Management)

·   Department Of Defense - Secret Clearance 1/3/2011

·   AT&T Train the Trainer Course Certified

·   Certified on Rapid Aerostat Initial Deployment (RAID) and Base Expeditionary Targeting and Surveillance  Systems - Combined (BETTS-C)

·   Leadership Development Course, U.S. Army, Fort Hood

·   Army Ranger School, Fort Benning, 10/99

·   Proficient in Microsoft Excel, Word, PowerPoint, and Outlook